Everything that runs the agent, in one product.
Give your agent a knowledge base, define its tasks and review conversations. Manage customer support, lead capture and your agent’s appearance in one workspace.
- Overview
- Appearance
- Actions
Data sources
- Websites Ready
- Files Ready
- Questions and answers Draft
AI instructions
Answer briefly and politely. Only state delivery times that appear in the knowledge base. If the information is missing, offer to put the customer in touch.
Preview
What does delivery cost in Finland?
Delivery is free on orders over 50 euros. Below that, the delivery fee is 4.90 euros.
Source · Delivery terms
Publishing
Live on the website
Features
You decide how your agent helps.
Control answers, customer conversations and next steps. Choose the capabilities that fit your business.
Data sources
Websites, files, text and question-and-answer pairs make up the knowledge base. You can test retrieval and inspect the indexed content before the agent uses it.
Instructions and answering
One instruction field sets the tone, the limits and what the agent does when it lacks an answer. Answer length, language and protected terms live in the same place.
Preview and publish
The preview is a real test conversation on the same model the website uses. You publish once the answers hold up.
Conversations and feedback
You see what customers actually asked, where the agent had no answer, and which answers people rated.
Handover to a person
A conversation can move to a person in the same window, and the specialist sees what has already been discussed.
See how handover worksImprovements from conversations
A weak answer can be corrected straight from the conversation into a new question-and-answer source, which the agent picks up at the next update.
Lead capture
Collect contact details during a conversation. Set the form fields, purpose and consent settings, and configure notifications for new enquiries.
Connect your own systems
Configure API actions that let your agent retrieve information or complete a defined task during a conversation. Test each action before enabling it.
A conversation that fits your brand
Customize chat colors, the icon and welcome text. See your changes in the preview before applying them.
What the whole path looks like to the customer: a question, a grounded answer, and a handover that keeps the context. Assess the support path
How an agent helps with a purchase decision and captures an enquiry during the conversation. Assess the sales path
How data is handled, and on what infrastructure, is documented in one place. Read how data is handled