Your goals guide the delivery
We start with what your AI agent needs to achieve. The service is designed around your users and the way your organisation works, not the limits of a standard package.
AI services. On your terms.
Aihio builds tailored AI agents for businesses and public organisations. We agree functionality, integrations, security and maintenance around your goals.
Three figures for the business case.
Published statistics, not Aihio customer results. Every figure names its source.
- 38 %
of Finnish enterprises with at least ten employees used AI technologies in spring 2025, up from 24 % a year earlier.
Statistics Finland, Use of information technology in enterprises 2025
- 74 %
of consumers expect customer service to be available around the clock.
- 1 in 4
of organisations will use chatbots as their primary customer service channel by 2027, according to Gartner.
More than a larger subscription
A tailored service goes beyond standard plan features and usage limits. We agree the solution, delivery, responsibilities and pricing around your organisation’s requirements.
Know what you are agreeing to
You receive a proposal covering scope, pricing and responsibilities. We also agree deployment, support and service levels before work begins.
A partnership beyond deployment
We agree maintenance and development as your needs change. New use cases and custom changes can become part of our ongoing work together.
Built for your environment
We build around your existing systems and data-handling requirements. Together with your specialists, we define the connections, workflows and responsibilities the service needs.
You do not need every technical decision in place before we talk. We help define a solution that supports your goals and fits your procurement requirements.
What you can control in the platform has a page of its own.
See the platform mapConnections to other systems, and their limits, are documented separately.
Assess the connections
Security built into the delivery, from the start
We define data-handling and security requirements before implementation. They guide the design of the environment, integrations and access controls.
Current service data processing agreementData use and control
We agree where your content is processed, who can access it and how long it is retained. The purposes for which data is used are defined in the contract.
Protecting your data
We agree how data is protected during processing, transfer and storage. Security requirements guide the design and acceptance of the solution.
Access controls and secure connections
We design authentication and permissions around the information each user is allowed to access. The agent’s actions and their limits are defined as part of the delivery.
Procurement documentation
We agree data processing, subprocessors, data flows and maintenance responsibilities. Documentation for your environment reflects the agreed solution.
Clear data flows. No vague infrastructure promise.
When the agent looks for an answer, the query is processed for retrieval on our managed service in Helsinki, and your data stays in the EU. Answers are produced with French Mistral models in the EU.
This is how the current service works. In a bespoke agreement, the environment, models and responsibilities are agreed separately.
Query processed in Helsinki
The Aihio-managed retrieval service runs on UpCloud in Helsinki. Your data stays in the EU.
AI inference in the EU
Answers are produced with Mistral models in the EU. Your material is not used to train the models.
Ready for procurement review
- Data processing agreement
- Subprocessor and data-flow documentation
- Allowed domains and widget user verification
- Roles and controlled workspace access
- Chat widget designed to WCAG 2.2 AA
- Clear AI disclosure and a route to human support
From requirements to ongoing service
01
Define the need
We review the use case, systems and procurement requirements. The result is a shared understanding of the goal and the delivery needed.
02
Agree the scope
We prepare a proposal covering scope, price, timeline and responsibilities. You know what is included and how the delivery will be accepted.
03
Build and test
We build the agreed solution and test it with your organisation. Answers, permissions and integrations are checked before deployment.
04
Maintain and develop
The service continues under the agreed responsibilities. Support, monitoring and development are included to the extent agreed for your needs.
Tell us what you need
Describe your goal and main requirements. We will get in touch to agree the next step.
All fields are required except the website.
Questions about a tailored service
How does a tailored service differ from a standard plan?
A standard plan has predefined features and usage limits. A custom contract can also include commissioned development, a separate environment and your own service-level requirements. Scope and pricing reflect the agreed solution.
What if our needs do not fit the current service?
Tell us what you need. We identify the changes required and assess a suitable implementation together. Custom development can be included in your contract; scope and feasibility are confirmed before work begins.
What do we need for the first conversation?
A description of your goal and main requirements is enough to start. If you have a procurement specification or an overview of your current systems, we can use it to guide the discussion.
Who is responsible after deployment?
We agree responsibilities for maintenance, support and ongoing development as part of the service. Your contract states what Aihio handles and what remains with your organisation.
How is the service priced?
Pricing reflects the implementation, environment, capacity and agreed maintenance. The proposal distinguishes initial delivery, ongoing service and any separately commissioned development.